Sthlm Physique Solna

My massage with Marina was excellent as per usual

The massage therapist was good but the problem was when I tried to call them couple of hours before , my call was forwarded to the answering machine which said exactly “ We are closed right now our opening hour are until 17:00” i called around 18:00 . My appointment was at 19:00 so i thought maybe there’s something wrong so they had to close or something. At 19:05 i get a call from the massage therapist saying are you gonna come to your appointment! “ i said i thought you were closed . Then she explained that the Kund service was closed not the place . But the answer machine didn’t say anything about only the Kund service. I lost around 20 min of my 50 min massage. I booked another time after 2 days and i made sure they understood that i want a time after 2 days , because i had my reasons and after we tried to find time we booked a time om Wednesday the 26 of Nov . When i come to the massage in solna they say you don’t have time today . You have it on dec the 3rd . I understand the mistake happens but the way u deal with your mistakes are the real problem. The person who was “ helping “ me showed no signs of being emphatic or understanding of the situation. I was coming to relax and he didn’t even try to say sorry or what should i do for u . Instead he was looking at his computer screen and trying to find me a time a week later with no compensation or even an attempt to apologize for my disappointment. I do massage every month and i wanted to try this clinic service. I’m not coming again !

Marina was amazing as always! Really professional and skillful. Highly recommended!

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